IT Services and Solutions

Hardware Solutions, Security Solutions and Services, Customised IT Solutions and more...

IT Services & Solutions

11 December 2014 Generally there are a lot of questions about wheth...

Support Plans

AHB IT Solutions IT Support plansA growing number of small enterprises are recognising that it makes more sense to  contract out a few or all of the responsibilities for IT support to Managed Services Providers (MSPs) than attempting to perform these functions internally.

When it comes to medium-sized enterprises outsourced IT support can be quite compelling due to the fact when it is performed the properly it can offer reduced costs, improved consumer peace of mind, a better degree of expertise, as well as a more efficient and reliable infrastructure.

AT AHB IT Solutions we believe that simply no two organisations are similar, and no two organisations have the identical IT needs. That is the reason why our IT support plans are built to be flexible enough to suit any support demand. The two support plans provided by AHB IT Solutions are:

Essential Support

This support plan is designed for businesses that:

  • Simple maintenance tasks to be performed
  • An IT expert to be on call in the event that a major problem occurs
  • Organisation that has a straightforward and stable network with minimal need for help desk
  • Only looking for services to supplement in house IT expertise
  • Looking For a few hours of ad-hoc support per month

Essential Support plan is developed round a fixed monthly fee for servicing, plus a varying charge for support. This cost is dependent on time put in maintaining your system.

Total Support

This support plan is designed for businesses that;

  • Would like AHB IT Solutions to take ownership and responsibility for all the IT systems
  • Would like set IT outlay based upon a Service Level Agreement
  • Don't have a lot of internal IT understanding and don't prefer to be IT gurus
  • Require the maximum degree of up time and stability in their IT infrastructure

Total Support plan is developed around a fixed monthly fee for servicing, infrastructure and unrestricted support. This cost is based on the size and scope of your network.

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